Page 19 - Nevada Cooperator Expo March 2019

NEVADACOOPERATOR.COM
THE NEVADA COOPERATOR —
MARCH 2019
19
across the country. We know that multi-
family is a very competitive area today, higher level of sophistication in regard to
and created Xfinity Communities a few amenities and common areas, whether it’s
years ago as a specific team to address a pet-friendly space or gym or theater ar-
this. Over the last few years, we’ve trans-
formed our service for HOAs, improving And when we design technology solu-
customer service, investing in better net-
work and entertainment solutions... and have to consider these specific needs and means to live in their community. By pur-
we launched our X1 entertainment plat-
form, which allows you take your content in regard to Wi-
anywhere and enjoy it anytime from any Fi, video outlets,
device.”
So I could finish the movie I started last
night in my apartment on the subway the
next morning via my phone?
“Exactly.”
What does your company offer in terms
of bulk packaging?
“It’s one of the segments we service, sors, security... it’s
wherein an association has selected a sin-
gle provider and has decided to enter into one-upmanship at
a multi-year ‘wholesale’ agreement, where this point where
they want to provide video, or video/in-
ternet, or a specific array of equipment, ment is trying to
etc., to the property for the term of that do something more
agreement. It’s a segment we serve very sophisticated than
well, and we have specific geographi-
cal areas within our footprint in Florida
where it’s embraced more than others. In customization; ev-
West Palm Beach and Southwest Florida eryone wants to
in general, bulk is a very large component personalize
of our business.
“If the HOA documents permit it, and Creating
there’s political will to do something as a
community, we can definitely bring to-
gether what is generally a very custom-
ized solution. We figure that out property home today, for example, I’ll pause my connectivity in their amenity areas is pensation, depending on the package. A
to property. And this creates a very stable Wi-Fi so we can unplug over dinner with important today. Those spaces serve as a lot of times you’ll get an initial fee and
predictable model of pricing and service my kid. I have all the devices on a specific natural extension of living spaces in to-
throughout the term of the agreement for profile such that on weeknights at 11, it all day’s modern buildings, and residents on the volume, and in exchange for that
that property, which is something a little goes down.”
different than we’d provide for a retail en-
vironment.”
Are people increasingly expecting Wi-Fi
in common areas?
“It started a few years ago, but there’s a
eas, these are becoming almost the norm.
tions for these properties, we definitely make our internet and TV a part of what it deployment for each building that lever-
wants, and we can service specific needs chasing on behalf of all residents, owners reach all residents. From there, our team
whatever the prop-
erty requires.
“And it’s not
just video and in-
ternet
nowadays;
we’re talking home
automation,
sen-
almost a game of
every new develop-
their competition.
“It’s also about
their
Wi-Fi experience.
profiles
for various devices, controlling which
are connected to your network at a given
time, receiving security alerts...when I get viding entertainment and fast internet
Michael Weston, Senior Executive at
Verizon Enhanced Communities in New
York City
The Nevada Cooperator: Are there tele-
com packages that can lead to savings for
a multifamily property that commits to a
building-wide installation from a single stalling or servicing internet/cable in mul-
service provider?
MW: “Yes. Verizon offers the opportu-
nity for multifamily property owners to neers to design a custom all-fiber network
ensure the fast-
est internet and installations in each unit for the residents.
best
picture
quality TV for als like nearly invisible fiber systems, we
every resident install services in all types of apartment
at
significant
discounts. And please even the most exacting residents.”
residents
can
still have the
ability to cus-
tomize
their
internet speed,
TV
content
and other ser-
vices just the
way they want services to club members, and require our
them.”
What
do
mu l t i f a mi l y
homes typically
seek in regard
to cable/inter-
net/entertain-
ment for com-
mon areas, where that’s relevant?
“For most multifamily operators, pro-
expect to be connected and entertained. you’ll agree to basically hand pamphlets
Verizon can help with the right TV ser-
vice package in those areas. We can also of what I guess you could call a ‘co-mar-
help set up fast wifi services in those com-
mon areas to keep residents and staff con-
nected and happy.”
Are there any difficulties unique to in-
tifamily properties?
“We use a staff of professional engi-
ages the architecture of the building to
of professional technicians do white-glove
Through the use of innovative materi-
buildings with a range of solutions that
Dan Haumann, President of Advo-
cate Property Management in Naper-
ville, Illinois
The Nevada Cooperator: How would
you describe your dealings thus far with
telecom providers in regard to community
association properties?
DH: “Clubhouses provide multimedia
dealing with telecom companies more so
than we would in a condo without a club-
house. In condos, it really boils down to
working with companies like Xfinity and
others that will put a contract in place for
the association to have that company be
the primary provider of services within
the facility, and the condo might see some
money from that contract.”
As in a bulk packaging deal?
“The association might get some com-
then additional subscriber fee depending
out to people who are moving in, as part
keting’ agreement. That’s where we get in-
“Many of our HOAs consist
of single-family homes, and
those don’t usually have
movie screens or gadgets.
Sometimes, however, we will
go the old-fashioned route
and hold community events
—like a spring block party,
for example—where we’ll
set up a projector for the
residents to watch a movie.”
—Andrew Ringer
THE COOPERATOR
EXPO
2019
WHERE BUILDINGS MEET SERVICES
REGISTRATION IS FREE
BUT THE COST OF NOT GOING
COULD BE HIGH.
RIO ALL-SUITE HOTEL AND CASINO — TUESDAY, MARCH 26, 10–3:30
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