Everyone wants to feel secure and have peace of mind when they lock their doors  each night, but in a multifamily community, you can’t always control who enters your building. Management may have service  people come in, other residents can allow guests, and you might even hold the  door for someone you don't personally know.  

 Set Standards

 That’s why an important issue for any multifamily property concerns access. According  to Colin Foster, president of Virtual Doorman, to maintain a safe and secure  building, administrators must draft and enforce clear rules controlling access  to the various parts of their property.  

 “The building should come up with standard rules and regulations that all  residents and employees must follow,” he says. “They should determine what their security risks are and how to address them.  They should also run any rule/regulation changes past their lawyer in order to  ensure that the rules are able to be enforced and are legal and  non-discriminatory.”  

 The written rules should speak to who can come in, at what time, under what  circumstances, and how freely they can move about the building.  

 “Many people haven’t even addressed this policy and that’s wrong. They need to have a safeguard policy on the books,” says Mark Lerner, Ph.D., the president of EPIC Security Corp, which provides  security guards to community associations and HOAs throughout New Jersey. “It should be in the bylaws. All residents need to subscribe to the policy and it  should define guests, all commercial delivery work and the hours allowed for  people to enter the building.”  

 On the Job

 An important thing that many people may not realize is that a doorman in New Jersey is not allowed to provide security.  

 “Any personnel placed in a security function—checking people coming in the building, controlling access, strolling the  grounds—must be trained and licensed by the state of New Jersey or the building can face  criminal charges,” Lerner says. “So, if a handyman is watching the door for a few hours while the security guard  needs to take off to go to a doctor, that’s against the law.”  

 That law in New Jersey is the Security Officer Registration Act (SORA), which  requires licensing and training of all security officers. SORA requires that  all security officers be licensed, and that a licensed security company have at  least five years of law enforcement experience. The act also makes officers  undergo additional training and take refresher courses to stay current in their  profession. Some of the course work includes Homeland Security/terrorism  training, theft prevention, use of force, ethics, first aid and CPR.  

 “In the state of New Jersey this law is administered by the New Jersey Division  of State Police,” says Lerner. “I found in my experience they are much stricter about enforcement than in New  York State, which is regulated by a civilian agency. Security guards have  registration and training requirements. Security guards have to be  fingerprinted and the fingerprints are checked by the criminal justice system  for criminal records. Doormen do not have that requirement.”  

 That’s why many buildings have hired on-site security guards to minimize any access  problems. “The best way in my opinion to enforce the policy is to have a trained, uniformed  security guard in your lobby,” Lerner says. “Also, keep a log of all visitors so management can be aware of who is coming and  going in their building.”  

 Having someone on site will also help with those people who may want to use the  building as a shortcut to another street.  

 “Sometimes people try to use the driveways or paths but these are private and  they can restrict access to the public,” Lerner says. “A security guard can prevent people from being where they aren’t supposed to be.”  

 One thing that drives Lerner crazy is when he sees residents take access lightly  and let people into the building that they shouldn’t. Some with intercoms let people in without knowing who they are, some give  their keys to people and others allow outside contractors without checking  references or notifying building management.  

 It’s important, Lerner says, that residents understand that if they let strangers  into their building, they are putting themselves and their neighbors at risk.  

 Liability Issues

 When access is granted too liberally or things happen even when someone let’s someone in following the rules, according to state law, it’s usually not going to come back and haunt them.  

 “If you have a maintenance guy and you say ‘be the security guard from midnight to four,’ you are taking a risk because if something happens, the building will be in  trouble,” says Lerner.  

 Even if a staff member does something outside of the law related to improper  access, unless the building management could have seen this as a possibility,  they would not be liable for any damage or theft committed.  

 Staff & Contractors

 In regards to building staff, the board and/or manager should discuss all  protocols and procedures for accessing units so there are no misunderstandings.  For any contractors that a resident or building hires, before allowing access,  you must make sure they are licensed and insured and everyone should sign in  with the manager to show who they are and the scope of the work they plan on  doing.  

 One troubling access issue came up at a condo association recently where the mother of a  shareholder talked the doorman into allowing her in even though no one had  alerted him that she was coming. The woman, who was on the outs with her son,  trashed the unit. This is something that Lerner says never should have  happened.  

 “Guest policies should be in the bylaws so that everyone knows who is allowed and  there aren’t any issues,” Lerner says. “If there isn’t one, you should have a unit owner write something official about who is  permitted to have access to their apartment. You should never let anyone in  unless there is written authorization.”  

 Let’s Go to the Videotape

 Many buildings choose not to go with an in-person security guard or doorman and  control their access via a closed circuit television system.  

 Video Doorman, for instance, is entirely interactive. All cameras leading to the  elevator or package room have speakers and microphones, so they can “escort” a delivery person to and from the package room.  

 “If they start to wander, we tell them to leave, otherwise we will dispatch the  police,” says Larry Dolin, CEO of American Security Systems, which provides the Video  Doorman service. “They always leave. If there are workmen, we require the managing agent or tenant  to issue them a pre-arranged pass code.”  

 When a building has a “remote” or “electronic” doorman, the service acts as a supplement to the standard tenant intercom  system.  

 Foster’s Virtual Doorman can grant access to guests and deliveries when tenants are not  home.  

 “If the tenant orders a pizza, the delivery person would use the standard  intercom and the tenant would let them in directly since the tenant is at home  and, in this example, has to be home to pay for the pizza,” Foster says. “If the tenant receives a package from UPS/Fed Ex/DHL while they are at work, the  delivery person uses our system.”  

 Once they do, they are connected to the monitoring center, where its staff of  trained professionals can view the cameras at the building and talk to the  delivery person.  

 “With Virtual Doorman, the operators check the web portal and determine if the  guest/visitor is expected and authorized to gain access,” Foster says. “If the operators determine that the delivery person or guest is authorized to  have access to the building, they can remotely unlock the doors and grant them  access by buzzing them in.”  

 In the event of a worker or guest, the operators make sure that the person gets  into the building before they stop monitoring the cameras. In all cases, the  resident receives an email from Virtual Doorman notifying them of the delivery  or visitor.  

 Lerner isn’t a fan of the video system as he feels that video doesn’t always deter criminals, but a person will.  

 “Research shows that when a criminal sees a uniformed person, they go to another  place to commit a crime,” he says. “Criminals don’t seem to mind if they are on video, they continue to commit the crimes. What  video does is allow police or building management to figure out what happened.”  

 Both Foster and Dolin counter that because they are watching and speaking with  all people who enter, and have the ability to notify the police quickly, their  systems can be just as effective as a live body.  

 Losing Access

 One problem that Lerner sees is that often people give extra keys to  housekeepers, girlfriends and boyfriends and others who they may no longer want  to allow in their apartments. Rather than notifying the management about this,  they open a security risk because these people can still get inside.  

 As far as the access control aspect of either of the electronic doormen is  concerned, if a building staff member, contractor, household staff member, etc.  is no longer employed, they need only notify the company and it will quickly  and easily remove him or her from the list of authorized visitors and remotely  deactivate their key fob or key card so they can no longer gain access to the  premises.  

 So, the next time you someone behind you at your door without knowing if they  belong, be safe and control your own access.   

Staff Writer Christy Smith-Sloman contributed to this  article.